Legal

    Terms of Service

    Effective date: 9 May 2026 · Last updated: 9 May 2026

    These Terms of Service ("Terms") govern your use of https://creziapro.com and any services provided by Creziapro ("Creziapro", "we", "us", or "our"). By accessing our website, submitting an enquiry, or engaging us for services, you agree to these Terms. If you don't agree, please don't use the website or our services.

    1. About us

    Creziapro is a digital agency based in India, providing web development, mobile app development, AI automation, custom software, digital marketing, social media, and creative services to startups, small and medium businesses, agencies, and individuals across India and worldwide.

    2. Eligibility

    You must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872. If you are engaging us on behalf of a company, you represent that you have the authority to bind that company to these Terms.

    3. Services and quotes

    Specific deliverables, timelines, and prices are agreed in a written proposal, statement of work ("SOW"), or email confirmation for each engagement. Unless otherwise stated:

    • Quotes are valid for 30 days from the date of issue.
    • The proposal or SOW, together with these Terms, forms the complete agreement between you and Creziapro for that engagement.
    • Any work outside the agreed scope is treated as a change request and quoted separately before commencing.

    4. Pricing, invoices, and payment

    • All prices are quoted in Indian Rupees (INR) unless otherwise specified. Foreign clients may be invoiced in USD or another agreed currency at our discretion.
    • Creziapro is registered as a Micro, Small and Medium Enterprise (MSME) in India. Goods and Services Tax (GST) is added to invoices only if Creziapro is registered for GST on the invoice date and is liable to collect it; otherwise no GST is charged. Indian clients should treat such invoices as non-GST invoices for their input-tax-credit purposes.
    • Withholding taxes (such as TDS under section 194J or 194C of the Income Tax Act, 1961) and any other taxes applicable in your jurisdiction are your responsibility. Tax-deduction certificates must be shared with us within statutory timelines.
    • Standard project payment schedule is 50% advance to commence work and 50% on delivery, unless a different milestone schedule is agreed in the SOW.
    • Retainers are billed monthly in advance.
    • Invoices are due within 7 days of issue. Late payments may attract interest at 1.5% per month, calculated daily, and we reserve the right to suspend work until overdue invoices are cleared.
    • Payment-gateway fees, foreign transaction charges, and any taxes imposed in your jurisdiction are your responsibility.

    5. Project scope, revisions, and timelines

    • Each engagement includes the number of revision rounds specified in the SOW (typically 2 rounds per deliverable).
    • Additional revisions, rework, or changes outside the agreed scope are billed at our then-current hourly rate or as a fixed change-order fee.
    • Timelines depend on timely delivery of inputs from your side (content, brand assets, credentials, approvals, feedback). Delays from your side may extend timelines proportionally and we are not liable for missed deadlines caused by such delays.
    • We will share weekly or sprint-end progress updates and request written sign-off at agreed milestones.

    6. Client responsibilities

    You agree to:

    • Provide accurate information, brand assets, and any credentials we need to complete the work.
    • Review deliverables and provide feedback within the timeframe agreed in the SOW (typically 5 business days). If we don't hear back within that period, we may treat the deliverable as accepted.
    • Ensure that any content, trademarks, images, or data you supply do not infringe any third-party rights and are lawful for us to use in the project.
    • Make payments on time as set out in section 4.

    7. Intellectual property and IP transfer

    • On full and final payment for an engagement, all project-specific deliverables (custom code, designs, copy, creative assets, campaigns) become your property, with full IP transfer.
    • We retain ownership of pre-existing tools, frameworks, internal libraries, processes, and know-how we use to build your project. We grant you a perpetual, non-exclusive, royalty-free licence to use these as embedded in the deliverables.
    • Third-party software, fonts, plugins, stock assets, and APIs remain the property of their respective owners and are governed by their own licences. Where licences are required, you are responsible for renewals unless explicitly included in our SOW.
    • Until full payment is received, all deliverables remain our property and you have no licence to use them in production.
    • We may showcase the project in our portfolio, case studies, and marketing — using non-confidential elements such as your logo, public name, screenshots, and a high-level description — unless you ask us in writing not to.

    8. Confidentiality

    Each party agrees to keep the other party's confidential information secret and to use it only to perform the engagement. "Confidential information" includes business plans, source code, client lists, financial data, and anything reasonably understood to be confidential. Confidentiality obligations survive termination of these Terms for 3 years (or longer where required by law).

    On request, we will sign a separate Non-Disclosure Agreement (NDA) before any sensitive information is shared.

    9. Warranties

    • We warrant that we will deliver the agreed services with reasonable care and skill, in accordance with industry standards.
    • For development projects, we provide 30 days of free post-launch support for fixing bugs that exist in our code at delivery. This warranty does not cover changes to scope, third-party services going down, feature requests, content changes, or modifications made by you or another party after delivery.
    • Beyond the above, we make no other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

    10. Limitation of liability

    • Nothing in these Terms limits liability for fraud, gross negligence, wilful misconduct, or anything that cannot be limited under applicable law.
    • Subject to the above, our total aggregate liability arising out of or in connection with any engagement is limited to the total fees actually paid by you to Creziapro for that engagement in the 6 months preceding the event giving rise to the claim.
    • We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profit, revenue, data, goodwill, or business opportunity, even if advised of the possibility.
    • We are not responsible for outages, data loss, or downtime caused by third-party services (hosting, payment gateways, AI providers, social platforms, etc.) beyond our reasonable control.

    11. Indemnification

    You agree to indemnify and hold Creziapro harmless from any third-party claims, damages, or costs (including reasonable legal fees) arising from (a) content or materials you supply that infringe third-party rights, (b) your misuse of deliverables, or (c) your breach of these Terms or applicable law.

    12. Termination

    • Either party may terminate an engagement for material breach that remains uncured for 14 days after written notice.
    • On termination by you for convenience, you remain liable for fees for work performed and committed costs up to the termination date.
    • On termination, each party will return or destroy the other's confidential information, except as required for legal record keeping.
    • Sections that by their nature should survive termination (including IP, confidentiality, indemnification, limitation of liability, and governing law) will survive.

    13. Acceptable use of our website

    You agree not to:

    • Submit false, misleading, or unlawful information.
    • Attempt to gain unauthorised access to our systems, scrape data, or interfere with the site's operation.
    • Use our website to transmit malware, spam, or any other harmful content.
    • Reproduce, sell, or redistribute our website content without written permission.

    14. Force majeure

    Neither party is liable for delays or failures caused by events beyond reasonable control, including acts of God, natural disasters, internet outages, war, riots, government actions, pandemics, or labour disputes. The affected party will notify the other promptly and use reasonable efforts to resume performance.

    15. Governing law and jurisdiction

    These Terms are governed by the laws of India. Subject to the dispute-resolution clause below, the courts at our registered place of business in India have exclusive jurisdiction over any disputes.

    16. Dispute resolution

    Before commencing any legal proceedings, the parties agree to attempt to resolve any dispute in good faith through written notice and a 30-day discussion period. Failing that, disputes will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be in India and proceedings shall be conducted in English.

    17. Assignment

    You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of all or substantially all of our business.

    18. Changes to these Terms

    We may update these Terms from time to time. We will revise the "Last updated" date at the top of this page and, for material changes, notify active clients by email. Continued use of the website or services after changes constitutes acceptance of the updated Terms.

    19. Severability and entire agreement

    If any part of these Terms is found unenforceable, the remaining provisions remain in full force and effect. Together with any signed proposal, SOW, or NDA, these Terms form the entire agreement between you and Creziapro and supersede any prior understandings on the same subject.

    20. Contact

    For any questions about these Terms, contact us at:

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